Soft tape around the neck where a collar sits, and around the deepest part of the chest just behind the front legs. Leave room for two fingers. Match those numbers to the size table rather than going by weight alone — two dogs of the same weight can need different sizes depending on build.

Back length is the key measurement — base of the neck to base of the tail — plus chest girth. A leggy dog and a stocky one at the same weight will not wear the same size. Between two sizes, take the larger one.

Measure your pet stretched out nose to tail and add about 15 cm. Curlers can size down, sprawlers size up. For a hooded or enclosed bed go one size larger — your pet cannot spill over the edges the way they can on an open bed.

Take the larger one, almost always. The exception is a collar, where too loose is its own problem — there, measure again carefully rather than guessing.

No. Accessories only — no food, no treats, no chews, no supplements, nothing that goes on an animal's skin. Those categories are regulated in the UK and getting them wrong causes real harm, so we stay on the side of the line we can stand behind.

No. Fleas, ticks and worms are a conversation for your vet, not a shopping decision.

They help a little and they are not protection. Dogs lose heat by panting, not through the skin, so no vest or mat stops a dog overheating. Shade, water and staying indoors are what matter. Check the pavement with the back of your hand — if you cannot hold it there seven seconds, it is too hot for paws.

It tightens when pulled, so it is for supervised walking only. Set the stopper first, keep the loop high on the neck behind the ears, and never tie a dog up with one or leave it on an unattended dog. Not suitable for cats.

Yes — delivery is free on every order across the United Kingdom. No minimum spend, no surprise charge at checkout.

Orders are processed within [1–2 working days]. UK delivery then takes [X working days]. You get an email with tracking as soon as your parcel is dispatched.

Yes. Your tracking number arrives by email on dispatch, and you can check it any time on our tracking page. It is in the dispatch email, not the order confirmation — check spam if you cannot find it.

Several items may ship separately and arrive on different days, each with its own tracking number. Nothing is missing — the rest is still on its way.

At launch we ship within the United Kingdom only. We may add international shipping in the future.

If it has not been dispatched, yes — email Contact@catpapi.com with your order number straight away. Once it is with the carrier we cannot recall or redirect it, but you can still return it.

Thirty days from delivery on unused items in their original packaging. Once an item has been used by a pet it is no longer eligible on hygiene grounds — we cannot resell it, so this lets us be straightforward about what we can take back. Full detail in our refund policy.

Email Contact@catpapi.com with your order number and the reason. We reply with instructions and the return address. Customers cover return postage unless the item arrived faulty or damaged, in which case we cover it.

Email us within 48 hours of delivery with photos and your order number. We arrange a replacement or a full refund — whichever you prefer — at no cost to you.

Yes, within thirty days if unused. Tell us which size you need. If the size guide misled you, say so — we would rather fix the guide than repeat the mistake.

We process the refund within 3 working days of receiving and inspecting the return. It then appears on your original payment method within 5–10 working days, depending on your bank.

[List exactly what is live at your checkout. Do not list a method you have not switched on.]

Yes. Payments run through Shopify's encrypted, PCI-compliant checkout. We never see or store your card details.

[Pick the accurate line: UK VAT is included in all prices shown, with no hidden fees at checkout — or — we are not currently VAT registered.]

No, guest checkout is fine. An account just keeps your orders and tracking in one place.

Email Contact@catpapi.com. We reply within [1 working day], Monday to Friday.

CatPapi is a UK brand selling accessories for dogs and cats to UK homes — British English, GBP pricing, sizes in cm, weights in kg, and support in your time zone.